Last Updated: [Insert Date]
This Refund Policy explains how refunds are handled when using the PayonLocal platform and crypto payment gateway services available at https://payonlocal.com.
By using PayonLocal, you acknowledge and agree to the terms of this Refund Policy.
1. General Policy Overview
PayonLocal operates as a non-custodial cryptocurrency payment gateway.
PayonLocal does not hold, control, or manage merchant or customer funds
PayonLocal does not process refunds on behalf of merchants
All cryptocurrency payments are processed directly on blockchain networks
As a result, PayonLocal has limited or no ability to issue refunds for cryptocurrency transactions.
2. Cryptocurrency Payments (Important)
All cryptocurrency payments are:
Final
Irreversible
Non-refundable by default
Once a cryptocurrency transaction is confirmed on the blockchain, it cannot be reversed or cancelled by PayonLocal.
PayonLocal is not responsible for:
Issuing refunds
Recovering funds
Disputing blockchain transactions
3. Merchant-Handled Refunds
If a customer requests a refund:
The merchant is solely responsible for handling the refund
Refunds, if offered, must be processed manually by the merchant
Refunds must be sent directly from the merchant’s own wallet
PayonLocal does not:
Hold customer funds
Act as an escrow
Guarantee that refunds will be issued
4. Incorrect or Mistaken Payments
PayonLocal is not responsible for refunds resulting from:
Incorrect wallet addresses
Wrong blockchain network selection
Incorrect payment amounts
Unsupported tokens or chains
Duplicate or accidental payments
Such errors may result in permanent loss of funds.
5. Subscription & Service Fees
Unless otherwise stated in writing:
Subscription fees (monthly or yearly plans) are non-refundable
Setup fees, service fees, and processing fees are non-refundable
Fees already paid will not be prorated for unused time
Exceptions may be made only at PayonLocal’s sole discretion.
6. Fiat / PayPal Payments (If Applicable)
If PayonLocal accepts fiat payments via third-party processors (e.g. PayPal):
Refunds are subject to the terms and policies of the third-party provider
PayonLocal does not control third-party refund decisions
Processing fees charged by third-party providers are non-refundable
7. Failed or Incomplete Transactions
In cases where:
A transaction fails
A blockchain payment is not confirmed
A payment is underpaid or overpaid
PayonLocal may display the transaction status but:
Does not guarantee fund recovery
Does not automatically refund payments
Merchants must resolve such cases directly with their customers.
8. Chargebacks & Disputes
Cryptocurrency transactions do not support chargebacks.
PayonLocal is not liable for:
Customer disputes
Chargeback claims via third-party payment providers
Losses resulting from fraudulent or disputed payments
9. Changes to This Refund Policy
PayonLocal reserves the right to update or modify this Refund Policy at any time.
Changes will be effective upon posting on the website with an updated “Last Updated” date.
10. Contact Information
For questions regarding this Refund Policy, contact:
Email: support@payonlocal.com
Website: https://payonlocal.com